Privacy Policy

Arid Zone respects and upholds your right to privacy protection under the Commonwealth Privacy Act 1988 and is required to comply with the National Privacy Principles in respect of the collection, use, disclosure and handling of personal information. This Policy details the practices we have adopted to protect your privacy, so that you can feel confident about how we manage the personal information you entrust to us.

When and how do we collect personal information?
Personal information is any information that can be used to identify you. Arid Zone will only collect your personal information (such as name, email, phone/fax/mobile numbers, and postal address) with your consent. Information is collected wherever possible from you directly. Our aim is to collect it lawfully, fairly and without undue intrusion. We may collect this personal information in many different ways, including:

1. when you contact us with an enquiry or request a quotation;
2. when you apply for a credit account with us;
3. when you request that we provide our products and/or services to you;
4. from credit reporting agencies or organisations that you have nominated as trade references.

What do we do with the information?
Your personal information may be used to:

1. provide a quotation or provide our products and services to you;
2. assess your suitability to obtain a credit account with us;
3. administer and manage our products and services;
4. promote and market our products and services; and
5. research, develop and improve our products and services.

Your personal information is never shared, sold, rented or otherwise disclosed outside the company.

Data Quality
Arid Zone will seek, wherever possible, to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. In many instances Arid Zone relies upon you to provide accurate and complete information and to advise Arid Zone should your circumstances change over time.

Security
Arid Zone will take all reasonable steps to maintain the security and integrity of your personal information.

Website
We only collect personal information from you with your consent and do not collect information from you unless you provide it to us voluntarily and knowingly. There are some features of our website that require registration. If you do register, we will only use the information you supply for the purpose of providing the product information or services you request. Our website may contain links to other sites operated by third parties. We make no representations or warranties as to the privacy practices of any third-party site and are not responsible for the Privacy Policies of other sites.

Customer Satisfaction
After we have provided our products and services to you, we may send you a Customer Survey Form so that we can continually monitor and enhance your satisfaction with our products and services. You can complete the survey anonymously if you wish.

Consumer Promotions
Arid Zone will use the personal information you supply to us when taking part in our promotions for the purposes of facilitating the operation of the consumer promotion. That information may also be used for future promotional, marketing, product development and publicity purposes unless you indicate otherwise. You may opt-out from receiving communications from us at any time.

Third Parties
In some instances, we may disclose your personal information to organisations outside Arid Zone such as:

• trade insurers;
• credit providers and credit reporting agencies for credit-related purposes such as credit history; and
• outsourced service providers who assist us with the administration of the services we provide to you including database management.